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How We Safeguard Your Account and Information

Your privacy matters to us at garuda 183. We handle your personal data, payment details and account activity with industry-standard encryption and clear policies so you know exactly…

Account encryption across all devicesDANA, OVO, GoPay and QRIS payment securityTransparent data retention policies
Explore the Lobby Read FAQ
garuda 183 How We Safeguard Your Account and Information
GET IN TOUCH

Contact Us About Your Privacy

Live Chat Support Reach our team during lobby hours via the help icon in the bottom-right corner of your account. We answer data access and deletion requests, and can guide you through privacy settings in real time.
Email Privacy Requests Send formal requests to our privacy team at [email protected]. Include your account details and the nature of your request. We respond within 7 business days with confirmation and next steps.
Account Settings Log in, navigate to Account > Privacy Settings to update communication preferences, review stored payment methods, and toggle data-sharing permissions. Changes take effect immediately in your profile.
SECURITY AND CONTROL

How We Protect and Respect Your Data

Encrypted Payment Storage

Your DANA, OVO, GoPay and QRIS credentials are never stored in plain text. All deposit and withdrawal transactions are encrypted end-to-end, and payment data is held separately from your gaming profile.

Cookie and Tracking Policy

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. Analytics cookies help us track which games are played most from Jakarta and Surabaya so we can improve server speed. You can disable non-essential cookies in your browser settings.

Account Access Verification

When you sign in from a new device, we send a verification code via email or SMS to confirm it's you. Two-factor authentication is available in Settings if you want extra security on withdrawals.

Data Retention Timeline

Active account data is kept for the duration of your membership. Closed accounts are anonymised within 30 days, except transaction records which we retain for 7 years for regulatory and dispute resolution purposes.

Third-Party Data Sharing

We share your name, email and payment method with our licensed payment processors to complete your deposits and withdrawals. We never sell browsing data or gameplay history to advertisers or marketing firms.

Your Right to Request Changes

You can request a copy of all data we hold, ask us to correct inaccuracies, or request deletion of non-essential personal information. Submit requests via live chat or email and we'll respond with your data export or confirmation of deletion within 14 days.

Privacy Policy – Frequently Asked

We collect your full name, email address, phone number, date of birth, and country of residence to verify your identity and set up your account. We also store your deposit method (DANA, OVO, GoPay or QRIS) and transaction history to process withdrawals and maintain records for fraud prevention and regulatory compliance.

Payment details used for deposits and withdrawals are encrypted and kept for the duration of your account. If you delete your account, we remove stored payment methods within 30 days. Transaction records are retained for 7 years to meet legal requirements and resolve any disputes.

Yes. Log in to your account and go to Account > Privacy > Download My Data, or email [email protected] with your request. We'll send you a file containing your profile information, email history, deposit and withdrawal records, and game activity within 14 days.

No. We do not sell your personal information or detailed gameplay data to advertisers, marketing firms or third parties. We use anonymised, aggregated gameplay data internally to improve game availability and detect suspicious account activity. Your data stays within our platform.

Your account remains active and your account balance is safe indefinitely. However, after 12 months of no activity, we may send you an email reminder and flag your account for potential closure under our inactivity policy. Contact support to reactivate before deletion.

Visit Account > Settings > Notifications and toggle email and SMS preferences on or off. You'll still receive essential account alerts (login attempts, withdrawals, password changes) but can unsubscribe from promo updates. Changes apply immediately and you can re-enable anytime.

Your account is encrypted on all devices. When you log in from a new phone or computer, we send a verification code via email or SMS to confirm it's you. Always log out after playing on shared or public devices. Enable two-factor authentication in Settings for extra protection on sensitive actions.

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